Why does my shipment tracking seem delayed, and what can I do?
It’s not uncommon for shipment tracking to seem delayed or to show no updates at certain times. This article provides insights into why this happens and what steps you can take to address the situation.
Understanding Tracking Delays
Shipment tracking updates may take time to appear due to:
Processing Delays: After the shipping label is created, it may take a few days for the carrier to pick up and scan the package into their system. Until the first scan, tracking may appear as if the parcel hasn’t moved.
Courier Scanning Practices: Couriers may delay scans during high shipping volumes (e.g., holiday seasons), resulting in a lack of updates even if the package is in transit.
System Delays: Tracking systems may temporarily fail to reflect the latest updates due to backlogs at courier facilities.
External Factors: Weather events, holidays, and logistical issues can cause delays, further impacting when tracking scans become available.
Steps to Monitor and Resolve Tracking Issues
Wait for Initial Updates: - Allow a few days after shipment creation for the courier to update tracking information. Early tracking delays don’t necessarily mean your package isn’t moving.
Check Tracking Regularly: - Use the tracking number provided to monitor progress on the courier’s official tracking page. Tracking updates may resume as packages reach key facilities.
Be Mindful of Peak Seasons: - During holidays or periods of high volume, delayed scans are common. Expect shipments to take slightly longer to show updates in such cases.
Follow Up on Stalled Tracking: - If no updates appear after several days, contact the carrier directly with the tracking number to inquire about status and delays.
Escalate If Necessary: - If tracking hasn't updated for 3-5 business days and the courier cannot assist, contact us so we can investigate further or escalate the issue.
Additional Considerations
Special Circumstances: Couriers such as USPS and FedEx may showcase different behaviors or patterns in their tracking systems as they manage depot logs and backlogs. While this variability can impact your tracking experience briefly, most issues resolve automatically within a few business days.
By following these guidelines, you can better understand the reasons behind tracking delays and navigate any disruptions effectively.